Help & support

Account access

Request a password reset link if you cannot sign in. Links expire after 15 minutes and can be used once. A reset signs out existing sessions and keeps two-step verification enabled.

For email verification, check your inbox and spam folder. You can request another sign-in code after one minute. Each code expires after five minutes.

If you have lost access to your email, a password reset cannot restore your inbox. Use your email provider’s recovery process first. AccountHub support will never ask for your password, verification code, wallet seed phrase or recovery link.

Private support requests

Sign in and open your Support workspace to send a request. Include the listing or deal reference, what happened and the result you need. Share evidence through the available private upload controls.

Your request and operator replies are visible in that workspace. Check it for updates; support replies do not currently send email notifications.

Transfer problems

Keep the agreed delivery conditions and evidence in the deal conversation. If an active transfer does not match the agreement, open a dispute before releasing the reserved balance. A dispute pauses release while an operator reviews the evidence.

Costs & payment availability

Read the fee and refund explanation before checkout. The wallet page shows the current availability of deposits. Example listings are fictional and do not spend your balance.